We are extremely proud of the quality of our products as we make all the products ourselves at our workshop and everything is individually checked before it is sent out. We are confident that you will be happy with the quality of your purchase. However in the event that you wish to make a return, we have a simple procedure.
You can cancel/return an order when the order is placed and ends 14 calendar days after you have received the goods. It is your responsibility to ensure that you notify us that you wish to cancel/return the goods within 14 days in writing, preferably by email. If you have notified us of the intent to return goods within this 14 day period, you have a further 14 days from the date of cancellation to return the items. Returns arriving after this 14 day period may or may not be accepted at our discretion.
All products can be returned with a full refund or exchange so long as they are in an unused, saleable and in mint condition with all original tags and packaging.
Returned goods should be well packaged, as we cannot be liable for returned items damaged in transit, and please enclose a copy of your order confirmation with a clear instruction of whether you wish to exchange the goods or require a refund.
Goods must be sent on a service which records the delivery and requires a signature/proof of delivery. Always keep a copy of your proof of postage for your reference. We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.
Unfortunately, we cannot refund associated shipping and handling costs. Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 working days for the refund to appear on your credit or debit card account.
Please contact us for returns procedure and we will provide you with instructions.